Lanson was born in the year 2000 with like minded Lansonites to create a path breaking motoring experience in Chennai. Our first integrated 3S facility in Koyambedu continues to delight our 60000 customers. In our constant effort towards Customer Delight we opened a new facility every year, with 2015 about to witness the 15th facility closer to you.
“15 TOUCHPOINTS IN 15 YEARS” This has all been possible because of your patronage of Lanson Toyota and my humble thanks to you.
Toyota strongly abides by its core principle of “Customer First” and ensures that all our valued Customers do enjoy all benefits. We at Lanson strive to sustain our quality and brand promise as our 1500 Lansonites and our Service Points today service more than 500 cars a day.
Toyotas Express Maintenance continues to deliver your car within 60 minutes - Less than the time it takes to have a haircut and wash!! Our Call centre with our Dedicated number 3000 5000 is serviced by our well trained 50 strong call centre team who await to serve you as well as to get your feedback.
I would like to take this opportunity to say that our “U Trust” cars under the Toyota Certified program has found more than 2000 customers and we stock more than 100 pre-owned cars that will delight you at our U Trust facility in both ECR as well as Koyembedu in Chennai.
Toyota has planned exciting new launches starting 2016 with the hot new models during the year.Wish you many more happy motoring experiences. and thank you for making our Lanson family wonderful.

Since the start of this Millennium, Lanson has been redefining the Automobile experience in Chennai and Northern Tamil Nadu. As change is only the constant thing in our lives, let us be the change you want to see.
As a customer-centric Organisation, Lanson would ensure that the Toyota Brand Promise is sustained to perpetuity, with a win-win for all our Customers. It is our pride that Lanson Toyota is the preferred choice for all discerning customers and we strive to ensure our deliverables through total customer satisfaction.
While our esteemed Customers are our primary Assets, the Lanson Team is our strength and shares the corporate vision of ‘Customer Loyalty Driven by Customer Delight’.
Lanson Team is recognised for its Values in the spirit of mutual sharing and caring philosophy. Personal Governance at Lanson is deep rooted in tradition, virtue and integrity through the filters of Quality, Safety and Legality. It is our Mission to exceed Customer expectations first time and every time, with Kaizen [continuous improvement] principles ingrained into us through The Toyota Way of Life.
Let us Believe, Behave and Become, as we make work play

It gives me immense pleasure to be able to communicate with you. It is 15 years since we partnered with Toyota. What a great journey this has been.
In the last 15 years, we have spread our wings to 15 different TOUCHPOINTS in North Tamilnadu. Of these 15 Touchpoints, 8 are in Chennai within 30 min. reach of each other spread across the length & breadth of Chennai.
In Chennai, we have our Touchpoints in Koyambedu, Velachery, Neelankarai, Teynampet (Cenatoph Road), Nandanam, ECR, Ambattur, and Kandanchavadi-OMR. What Lanson Toyota is today is because of our nearly 60000 Lanson Family members. It is you who have made what Lanson is today. At this juncture we at Lanson offer our sincere GRATITUDE, APPRECIATION and THANKS to our Lanson Family members. We will continue to work and DELIGHT you as always.
Technology is the one which is driving all facets of life in today's world. Auto industry is no exception. We at Lanson Toyota use technology to improve the quality of our service to our customers. One such unique technology that we have launched is the LANSON MOBILE APPLICATION. This can be downloaded free of cost from any of our showrooms. At the touch of your mobile, you could ask for quote, book a test drive, book service appointment etc., This is one of a kind of service available from Lanson.
To cater to the TOUCH & FEEL of all Toyota products, we at Lanson have 64 TEST DRIVE vehicles. We can bring any test drive vehicles to your residence on the date and time of your choice. Toyota strongly believes in all the prospective customers taking a test drive. In order to make sure the customers are offered test drive and to promote Toyota products, we at Lanson have 90 Selling Consultants. These proud Lansonites are the starting point of creating an EVERLASTING relationship with YOU.
On the occasion of our 15th year of Quality deliverables and Brand Promise, we at Lanson COMMIT to keep our current and future family members SMILING & DELIGHTED ALWAYS.

We began as the proud Partner of Toyota in the year 2000 as the pilot Dealer with 3S status to serve you with the best of Product and service standards. At the outset we are proud today with journey passed in our association with TOYOTA Family. Over the years Lanson Network has grown to serve you at 15 touch points in North Tamilnadu & Pondicherry. By your valuable patronage and with continuous guidance and support from our principal TOYOTA we have been truly successful to embark on this journey of wonderful relationship. Our Q-Service stands testimony to our service centers being different from the rest. It is our pleasure to highlight here the Hallmark features of our comprehensive range of services you must know and experience with delight. We take pride in providing our Express Service of delivering your car in One Hour. We’ve fixed 60 minutes as the time a customer has to ‘wait and take’ his vehicle after driving it in for service. When a customer books a slot, we’ll have the service per-planned. Technicians, vehicle wash personnel and a service advisor will be in attendance. This time frame is, however, not applicable if a vehicle requires additional attention. We don’t charge the customer if we take more than 60 minutes for a straightforward service. Even with the aging of Toyota vehicles of more than 5 years and multiple ownership change we have an appreciably good retention of over 80%. We assure you dear customer, that we will strive forward in our endeavor for Q Revolution to lay a strong foundation in every Innovative Concept that will serve to provide you an experience Always the Best Way—The Toyota Way. We had always valued your suggestions and feed-back and had addressed all concerns with due respect and belief to build relationship. We are proud today to have the relationship of 50000+ customers in our Lanson Toyota family.